Cancelation behavior

Brandon Elliott

02 Aug, 2013 05:28 PM

Whenever we initiate a subscription cancelation via the API, does the system still invoke a web hook for canceled for non-payment on the next renewal date?

We need to know if cancelation should be immediate or if we can rely on the system to call our web hook to downgrade on the renewal date. Thanks.

  1. #1 Posted by Marc Guyer Support staff on 02 Aug, 2013 08:20 PM

    Whenever we initiate a subscription cancelation via the API, does the system still invoke a web hook for canceled for non-payment on the next renewal date?

    No. If the account is already canceled, it is ignored from then on unless it is reactivated.

    We need to know if cancelation should be immediate or if we can rely on the system to call our web hook to downgrade on the renewal date. Thanks.

    Cancelation occurs immediately.

  2. Brandon Elliott closed this discussion on 02 Aug, 2013 08:29 PM.

Discussions are closed to public comments.
If you need help with Cheddar please start a new discussion.

Keyboard shortcuts

Generic

? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac

Recent Discussions

Recent Articles