churn amount

jerrel Zandgrond's Avatar

jerrel Zandgrond

10 Feb, 2020 03:51 PM

Dear Sir/ madam,

I would like to include the value of lost turnover if people cancelled. That way we can attach a number to our monthly churn.
and calculate the lost (new turnover - churn amount) and our net growth/ lost per month

Best,
Jerrel

  1. Support Staff 1 Posted by Mike Trotzke on 21 Feb, 2020 06:53 PM

    Mike Trotzke's Avatar

    Hi Jerrel,

    To clarify, am I right that you are referring to revenue churn? So the amount in dollars lost from customers that have churned (in addition to the number of churned customers that we currently report).

    I think your suggestion may be something we are already looking to build, but I want to make sure we're understanding the request.

    Thanks,
    Mike

  2. 2 Posted by Jerrel Zandgron... on 21 Feb, 2020 08:42 PM

    Jerrel Zandgrond's Avatar

    Yes, it is about lost revenue lost in dollars. Is it on roadmap for this
    year or are you already working on it?

    Best,
    Jerrel

    Op vr 21 feb. 2020 om 19:53 schreef Mike Trotzke <
    [email blocked]>

    > [image: CheddarGetter] <https://www.getcheddar.com>
    >
    > *From*: Mike Trotzke (Support staff)
    >
    > Hi Jerrel,
    >
    > To clarify, am I right that you are referring to revenue churn? So the
    > amount in dollars lost from customers that have churned (in addition to the
    > number of churned customers that we currently report).
    >
    > I think your suggestion may be something we are already looking to build,
    > but I want to make sure we're understanding the request.
    >
    > Thanks,
    > Mike
    >

  3. 3 Posted by Jerrel Zandgron... on 21 Feb, 2020 11:58 PM

    Jerrel Zandgrond's Avatar

    Hi Mike,

    Yes you are right. I'm also wondering how revenue is going to be calculated.
    Is it on the roadmap for launch in 2020.

    Best,
    Jerrel

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