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Cancellation before Invoice Date

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Dan

16 Sep, 2010 07:12 PM

Let's say I have a monthly plan that runs the first invoice one day after signup (to give them a chance to add some tracked items first). If somebody signs up and then cancels their account before that invoice runs, does that first charge still happen, or is it voided?

1. Support Staff 1 Posted by Marc Guyer on 16 Sep, 2010 07:25 PM

   

   If cancellation occurs before the invoice billingDatetime, the invoice will not be billed.

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2. Marc Guyer closed this discussion on 16 Sep, 2010 07:25 PM.

3. Dan re-opened this discussion on 16 Sep, 2010 07:34 PM

4. 2 Posted by Dan on 16 Sep, 2010 07:34 PM

   

   Excellent. Follow-up question:

   Same plan setup. Customer signs up, adds some tracked items, is billed. Sometime during the next month, they add more tracked items, for which we manually add prorated charges calculated on our end. Before the end of their billing period, they cancel their account. They end up not paying the custom charges, don't they?

   In either of these scenarios, if the user reactivates their account after the billing period has passed, are old charges invoked, or do they get a blank slate?

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5. Support Staff 3 Posted by Marc Guyer on 16 Sep, 2010 07:39 PM

   

   Before the end of their billing period, they cancel their account. They end up not paying the custom charges, don't they?

   Correct.

   In either of these scenarios, if the user reactivates their account after the billing period has passed, are old charges invoked, or do they get a blank slate?

   Upon account reactivation, the invoice in effect at the moment of the customer's prior cancellation is billed immediately (assuming the billingDatetime has passed).
   

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6. Marc Guyer closed this discussion on 16 Sep, 2010 07:39 PM.