What are Customer Charges & Credits?

Clay Nichols's Avatar

Clay Nichols

04 Aug, 2020 06:59 PM

I'm seeing a $30/month custom charge & Credit (see screenshot) but I can't figure out how to find details.

Where can I see what those charges are from?

See attached screenshot.

  1. Support Staff 1 Posted by Matthew Novak on 25 Aug, 2020 06:52 PM

    Matthew Novak's Avatar

    Clay,

    Our apologies for not getting back to you quicker. Are you still having issues deciphering what this charge was on your monthly invoice?

    If so, drop us a note and we can investigate this further.

    Thanks,
    - Matthew

  2. 2 Posted by Clay Nichols on 25 Aug, 2020 07:03 PM

    Clay Nichols's Avatar

    Yes.

    WHAT are those charges from?

  3. Support Staff 3 Posted by Matthew Novak on 25 Aug, 2020 07:36 PM

    Matthew Novak's Avatar

    Clay,

    After some digging, it seems this may be related to the refund you were issued in June due to fraudulent transactions.

    I am going to get in touch with our billing team to verify and will get back to you ASAP.

    -Matthew

  4. Support Staff 4 Posted by Matthew Novak on 28 Aug, 2020 06:56 PM

    Matthew Novak's Avatar

    Hey Clay!

    These charges are the result of you offering discounts to your customers and them taking advantage of them. The number notated in red is the value of discounts currently being used by customers.

    To get a more detailed view as to who and what the specific values are for discounts being used, you can sort that info on your promotions page from your Cheddar dashboard.

    Hope this helps, let us know if you need anything else! :)

    - Matthew from Cheddar

  5. Matthew Novak closed this discussion on 01 Sep, 2020 05:03 PM.

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