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Cancellation from Paypal

kutay's Avatar

kutay

May 29, 2012 @ 09:10 AM

Hello,

When a user cancels his/her subscription from Paypal,

Do you cancel his account imidiately and send a cancellation event?

or

Do you wait for the next billing cycle and send a cancellation event after retries with "payment declined" event?

Thank you.

  1. Support Staff 1 Posted by Marc Guyer on May 29, 2012 @ 02:37 PM

    Marc Guyer's Avatar

    Hi Kutay --

    Do you cancel his account imidiately and send a cancellation event?

    Yes. PayPay has a hook that we listen for. When CG receives it, the cancellation process in CG is triggered.

  2. Marc Guyer closed this discussion on May 29, 2012 @ 02:37 PM.

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