How make sure subscription Canceled?

harikishore00

30 Jan, 2012 09:07 AM

Hi,

I am testing a subscription which I canceled manually, before their subscription end or expired.

When i am checking property IsActive for the user who's subscription is canceled manually. Its return
IsActive=True

Please go through the attachment..

How i make sure that a particular subscriptionID has been Canceled from the Customer object??

Thanks

  1. #1 Posted by adam on 30 Jan, 2012 02:55 PM

    Hi Harl,

    I'm not sure why that is showing isActive. I searched your account for the customer ID from the screenshot but couldn't find it. Can you tell me which customer this is?

    Thanks,
    Adam

  2. #2 Posted by harikishore00 on 30 Jan, 2012 03:20 PM

    Hi Adam,

    Subscription id for this screenshot is:-
    TESTTEST-e0b459f2UK

    Regards
    -Hari

  3. #3 Posted by adam on 30 Jan, 2012 04:05 PM

    Hari, I've confirmed this and am discussing it with a developer. I'll report back as soon as I get an answer.

    AQ

  4. #4 Posted by harikishore00 on 02 Feb, 2012 01:15 PM

    Hi Adam,

    I am waiting for your response.

    Thanks,
    -Hari

  5. #5 Posted by Marc Guyer Support staff on 04 Feb, 2012 02:07 PM

    Hi Hari -- The isActive node you're referring to is a child of the plan node. So, isActive corresponds to the plan, not the subscription directly. It's up to you how you determine if a subscription is active. The easy answer is that if a subscription does not have a canceledDatetime, it is in good standing.

  6. Marc Guyer closed this discussion on 04 Feb, 2012 02:07 PM.

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