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How make sure subscription Canceled?

• Edit

harikishore00

30 Jan, 2012 09:07 AM

Hi,

I am testing a subscription which I canceled manually, before their subscription end or expired.

When i am checking property IsActive for the user who's subscription is canceled manually. Its return
IsActive=True

Please go through the attachment..

How i make sure that a particular subscriptionID has been Canceled from the Customer object??

Thanks

• Cancelled_Subscription.png 44.9 KB

1. 1 Posted by adam on 30 Jan, 2012 02:55 PM

   

   Hi Harl,

   I'm not sure why that is showing isActive. I searched your account for the customer ID from the screenshot but couldn't find it. Can you tell me which customer this is?

   Thanks,
   Adam

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2. 2 Posted by harikishore00 on 30 Jan, 2012 03:20 PM

   

   Hi Adam,

   Subscription id for this screenshot is:-
   TESTTEST-e0b459f2UK

   Regards
   -Hari

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3. 3 Posted by adam on 30 Jan, 2012 04:05 PM

   

   Hari, I've confirmed this and am discussing it with a developer. I'll report back as soon as I get an answer.

   AQ

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4. 4 Posted by harikishore00 on 02 Feb, 2012 01:15 PM

   

   Hi Adam,

   I am waiting for your response.

   Thanks,
   -Hari

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5. Support Staff 5 Posted by Marc Guyer on 04 Feb, 2012 02:07 PM

   

   Hi Hari -- The isActive node you're referring to is a child of the plan node. So, isActive corresponds to the plan, not the subscription directly. It's up to you how you determine if a subscription is active. The easy answer is that if a subscription does not have a canceledDatetime, it is in good standing.

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6. Marc Guyer closed this discussion on 04 Feb, 2012 02:07 PM.