Questionable transactions

Frank Koehl

09 Dec, 2011 02:46 PM

This comment was split from the discussion: Does Blowing up plan has free trial period?

Adam,

I just received my first bill for the "Starting Up" plan. I don't have any paying customers yet, however I was charged for transactions on the Free accounts representing my freemium users. Is this intended behavior?

  1. #1 Posted by Marc Guyer Support staff on 09 Dec, 2011 02:47 PM

    Hi Frank -- That does look strange. Did you have some test customers last month which were since deleted? That could explain it.

    In any event, I've credited your account for the 11 transactions you were charged for.

  2. #2 Posted by Frank Koehl on 09 Dec, 2011 03:23 PM

    Thanks, Marc, glad to hear it was a glitch. I didn't want to have to code around charges. :)

    These users existed when the account was shifted from testing to live, and CG charged these users for $0.00 at that time. So that might explain it, but I'll watch the bill next month to see if the same thing occurs.

  3. Marc Guyer closed this discussion on 09 Dec, 2011 03:34 PM.

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