Error 500?

Derreck Nassar

03 Jan, 2012 12:16 AM

I cannot cancel about 8 billing profiles. They were all profiles I setup when testing my CG account with my site and all listed under a free plan. When I try to cancel or delete the profiles I get "Error 500". Can CG help me remove all the Free Plan billing profiles?

  1. #1 Posted by adam on 04 Jan, 2012 04:14 PM

    Hi Derreck,

    I just replicated this error with this customer: https://cheddargetter.com/admin/customers/get/id/a6ca5a7a-1ac1-11e1...

    We'll look into this and get back to you soon.

    Thanks,
    Adam

  2. #2 Posted by Marc Guyer Support staff on 04 Jan, 2012 09:52 PM

    Hi Derreck -- The references to the gateway for these accounts were invalid. This is probably because they were originally setup when your gateway was in test mode. We've deployed a change which makes CG more tolerant of this scenario. You should now be able to delete the accounts.

  3. #3 Posted by Derreck Nassar on 05 Jan, 2012 02:57 AM

    Thank you!

  4. Marc Guyer closed this discussion on 05 Jan, 2012 04:07 PM.

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