Add an option to ask why a customer is ending subscription

Clay Nichols's Avatar

Clay Nichols

09 Mar, 2012 09:38 PM

It would be great to ask a question when the customer ends their subscription ("why are you leaving us? Are you just not that into us?")

  1. 1 Posted by adam on 12 Mar, 2012 02:39 PM

    adam's Avatar

    Hi Clay,

    You can do this by editing your email templates for cancellations to include that question. You could link to a web form, or just ask them to email you back (which would probably see the best responses):


  2. 2 Posted by Clay Nichols on 12 Mar, 2012 03:00 PM

    Clay Nichols's Avatar

    It is not clear (to me) which of those emails someone will get if they cancel their subscription.

    If the customer cancels their subscription, which of those emails will they get?

  3. 3 Posted by adam on 12 Mar, 2012 03:51 PM

    adam's Avatar

    When customers cancel themselves they receive the Custom Reason template:

  4. Dean closed this discussion on 21 Jan, 2013 11:20 PM.

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