Add an option to ask why a customer is ending subscription
It would be great to ask a question when the customer ends their subscription ("why are you leaving us? Are you just not that into us?")
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1 Posted by adam on 12 Mar, 2012 02:39 PM
Hi Clay,
You can do this by editing your email templates for cancellations to include that question. You could link to a web form, or just ask them to email you back (which would probably see the best responses):
https://cheddargetter.com/admin/emails
Adam
2 Posted by Clay Nichols on 12 Mar, 2012 03:00 PM
It is not clear (to me) which of those emails someone will get if they cancel their subscription.
If the customer cancels their subscription, which of those emails will they get?
https://cheddargetter.com/admin/emails
3 Posted by adam on 12 Mar, 2012 03:51 PM
When customers cancel themselves they receive the Custom Reason template:
https://cheddargetter.com/admin/emails/template/type/CanceledCustom
Dean closed this discussion on 21 Jan, 2013 11:20 PM.