We use the CheddarGateway. Can refunds be issued via the API?
Can refunds be done via the API
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#1 Posted by Marc Guyer Support staff on 29 Apr, 2011 12:30 PM
No, this functionality is not available. There is a workaround, however. The data required to issue a refund directly with your gateway API is available in the CG API customer response.
#2 Posted by sunil on 12 May, 2011 12:00 AM
Problem is that if CG doesn't know about the refund b/c it goes direct to the gateway then CG doesn't contain an accurate picture of the transaction. Any chance you might be adding refund capabilities directly from CG soon? Seems like it makes more sense to have the API in CG rather than for all CG customers to have to individually hook to the gateway's API.
#3 Posted by sunil on 13 May, 2011 10:34 PM
Any update?
#4 Posted by Marc Guyer Support staff on 16 May, 2011 09:42 PM
Hi -- Sorry for the delay. We've been quite busy with that deployment.
This will be nearing the top of the list now that this big deployment is done.
Marc Guyer closed this discussion on 16 May, 2011 09:42 PM.
sunil re-opened this discussion on 24 Jun, 2011 11:35 PM
#5 Posted by sunil on 24 Jun, 2011 11:36 PM
Marc - any update on issuing refunds via the API?
#6 Posted by sunil on 19 Jul, 2011 02:00 PM
Any update?
#7 Posted by sunil on 01 Aug, 2011 06:48 PM
Any update?
#8 Posted by josh on 27 Sep, 2011 05:01 PM
are you close to allowing refunds via the API yet? this is crucial for us in deciding which payment provider to use...
#9 Posted by sunil on 30 Sep, 2011 12:57 PM
Following up as well. Can we at least do it through the CheddarGetter interface?
#10 Posted by adam on 11 Oct, 2011 03:29 PM
Currently within CG, the only way to credit a customer is to issue a custom credit on their pending invoice which will settle when that invoice is due. You also have the option to reverse a transaction (which credits the customer's credit card) in your gateway virtual terminal.
#11 Posted by sunil on 11 Oct, 2011 03:31 PM
Thanks. How is reversing a transactions different than refunding the card. It is just how it appears on the card?
#12 Posted by adam on 11 Oct, 2011 03:40 PM
Reversing the transaction is the same as a refund.
The appearance for the customer will be determined by how soon the reversal occurs after the initial transaction. If it is reversed within a few hours, the transaction will appear as "Voided". If it is reversed a day later or more, the transaction will appear as "Refunded".
They are both the same thing, just different names. A reversal is a refund in the amount of the original transaction.
#13 Posted by nikolas on 14 Oct, 2011 10:20 AM
So whats the timetable for refunds to be available via CG?
And in the meanwhile whats the procedure to issue a refund via the Cheddar Gateway? Also will the gateway inform CG that a payment has been refunded and will CG then automatically cancel the customer/subscription? What are the proposed workaround steps?
Marc Guyer closed this discussion on 13 Aug, 2012 03:13 PM.