Hi, we are not able to receive today's payments because of an
i"internal error".
Could you please check if is our fault or yours?
Thanks, Pietro.
Internal Errore
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#1 Posted by Marc Guyer Support staff on 05 Mar, 2013 01:42 PM
Hi there -- We're seeing this on all accounts. The error is from PayPal and is their generic internal error code (520002:Internal Error). Please contact PayPal MTS at https://ppmts.custhelp.com/ for more information. The transactions will retry automatically every 3 hours until they are successful (approved or declined, not error).
#2 Posted by Marc Guyer Support staff on 05 Mar, 2013 09:24 PM
Pietro -- PayPal has researched a workaround. We've implemented it and things look good so far.
#3 Posted by Pietro Tibaldes... on 06 Mar, 2013 08:17 AM
Hi Marc,
I saw payments coming :) Ok, thanks ! Pietro.
#4 Posted by Pietro Tibaldes... on 06 Mar, 2013 09:28 AM
Ops,
Marc this customer https://cheddargetter.com/admin/customers/get/id/e0250c72-3531-11e1...
was not charged due the same "internal" error.
Let me please know when the issue is solved :) Thanks, Pietro.
#5 Posted by Marc Guyer Support staff on 06 Mar, 2013 02:23 PM
Hi Pietro -- The first two attempts on this invoice were Internal Error due to the PayPal bug. Since the workaround, the next attempt was a
decline.#6 Posted by Pietro Tibaldes... on 06 Mar, 2013 02:48 PM
Ah, ok. Thanks, Pietro.
Marc Guyer closed this discussion on 06 Mar, 2013 02:52 PM.