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one-month free

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ndirgo

09 Feb, 2013 06:51 PM

Hi,

Is there a way I can provide a customer one month "free"? Meaning, I want to comp them a month. If so, would you provide the instructions for me.

Thanks.
Nancy

1. Support Staff 1 Posted by Marc Guyer on 11 Feb, 2013 01:00 PM

   

   Hi Nancy -- Certainly. I'm assuming you mean an existing customer... (It's very similar for new customers but different enough). You can do this in a number of ways, actually:

   1. Push the next bill date forward a month. To do that, click to edit the subscription info. Then enter the new date in the date override box.
      
   2. Add credits (negative charges) to offset the positive charges on the next bill. Then the next bill would execute for $0. Just click the "add credit or charge" button on the pending invoice.
      
   3. You could use a promotion to give one month 100% off. First, add the promotion. Then, edit the subscription information like in (1) and enter the coupon code you just created.

   Does that answer your question?

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2. Jess Pendley closed this discussion on 21 Nov, 2013 07:32 PM.