Which subscription is active?

alex

08 Dec, 2010 11:17 PM

Presumably, a customer can't have more than one currently active subscription. The API provides a list of subscriptions with the customer record. How do I know which is the active one?

Thanks!
Alex

  1. #1 Posted by Marc Guyer Support staff on 09 Dec, 2010 01:52 PM

    Hi Alex - The latest subscription record is the active one. It'll be the first one in the xml.

  2. #2 Posted by alex on 09 Dec, 2010 05:57 PM

    Thanks, Marc.

    One small issue that made this confusing was that all the subscriptions have a null value for the "canceled_datetime" attribute. I expected all but the first subscription to have a value for that attribute, indicating the time that the plan was changed. Or maybe that attribute has a different meaning?

    Thanks again.
    Alex

  3. #3 Posted by Marc Guyer Support staff on 09 Dec, 2010 08:27 PM

    canceledDatetime is only relevant to the current subscription record. If you'd like to know when the plan was changed, you can reference the createdDatetime of the new subscription record.

  4. #4 Posted by alex on 09 Dec, 2010 08:39 PM

    I see. The canceledDatetime refers only to the explicit cancellation action. By the way, is there some documentation about how CheddarGetter handles automatic cancellation? What circumstances will cause a cancellation? For situations where a transaction errors occurs, how many retries will CheddarGetter make, over what time period before it decides the account needs to be cancelled?

    Thanks.

  5. #5 Posted by Marc Guyer Support staff on 09 Dec, 2010 09:08 PM

    Auto-cancellation occurs:

    • when a customer's bill becomes due but their card is expired
    • if the customer's card is declined after 5 retries over 10 days.

  6. #6 Posted by alex on 09 Dec, 2010 09:09 PM

    Thanks.

  7. alex closed this discussion on 09 Dec, 2010 09:09 PM.

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