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Which subscription is active?

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alex

08 Dec, 2010 11:17 PM

Presumably, a customer can't have more than one currently active subscription. The API provides a list of subscriptions with the customer record. How do I know which is the active one?

Thanks!
Alex

1. Support Staff 1 Posted by Marc Guyer on 09 Dec, 2010 01:52 PM

   

   Hi Alex - The latest subscription record is the active one. It'll be the first one in the xml.

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2. 2 Posted by alex on 09 Dec, 2010 05:57 PM

   

   Thanks, Marc.

   One small issue that made this confusing was that all the subscriptions have a null value for the "canceled_datetime" attribute. I expected all but the first subscription to have a value for that attribute, indicating the time that the plan was changed. Or maybe that attribute has a different meaning?

   Thanks again.
   Alex

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3. Support Staff 3 Posted by Marc Guyer on 09 Dec, 2010 08:27 PM

   

   canceledDatetime is only relevant to the current subscription record. If you'd like to know when the plan was changed, you can reference the createdDatetime of the new subscription record.

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4. 4 Posted by alex on 09 Dec, 2010 08:39 PM

   

   I see. The canceledDatetime refers only to the explicit cancellation action. By the way, is there some documentation about how CheddarGetter handles automatic cancellation? What circumstances will cause a cancellation? For situations where a transaction errors occurs, how many retries will CheddarGetter make, over what time period before it decides the account needs to be cancelled?

   Thanks.

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5. Support Staff 5 Posted by Marc Guyer on 09 Dec, 2010 09:08 PM

   

   Auto-cancellation occurs:

   • when a customer's bill becomes due but their card is expired
   • if the customer's card is declined after 5 retries over 10 days.
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6. 6 Posted by alex on 09 Dec, 2010 09:09 PM

   

   Thanks.

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7. alex closed this discussion on 09 Dec, 2010 09:09 PM.