Can I change the subscription expiration date (making it sooner) after a customer has cancelled their subscription?

Credentials-NOChange ForWebAccess

16 Dec, 2012 04:33 AM

We have a customer who cancelled 7 days after their billing date.

I'd like to give them a refund but also set their subscription expire immediately.

Normally, I think, the Expiration would be their next billing date. But the next billing date is blank b/c they cancelled.
I thought about setting that date to today but then realized they'd be billed again, right?

  1. #1 Posted by Marc Guyer Support staff on 17 Dec, 2012 08:20 AM

    I'm not sure what you're asking here. When an account is canceled, it's effective immediately.

  2. #2 Posted by Credentials-NOC... on 18 Dec, 2012 02:30 PM

    Since the customer has prepaid for a month of service, if they cancel their service mid month, the service should still be valid till the next payment date (since they aren't being credited a prorated amount for the rest of the month). Right?

  3. #3 Posted by Marc Guyer Support staff on 18 Dec, 2012 02:37 PM

    I see. As far as CG is concerned the cancelation is effective immediately. However, you could consider the account "active" until the next "would-be" bill date. You could, of course, issue a refund instead.

  4. Dean closed this discussion on 23 Jan, 2013 09:48 PM.

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