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Charged says error

Andrea Barrios's Avatar

Andrea Barrios

16 Sep, 2020 03:57 PM

Hello, I want to know what does this means "ERROR - General system error in the upstream payment gateway"

One of our users says she was charged two times. When we see the invoice I can see two attempts, one says "ERROR - General system error in the upstream payment gateway" and the other was approved.

Can you shed some light?

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