Dear Sir/ madam,
I would like to include the value of lost turnover if people cancelled. That way we can attach a number to our monthly churn.
and calculate the lost (new turnover - churn amount) and our net growth/ lost per month
Best,
Jerrel
churn amount
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#1 Posted by Mike Trotzke Support staff on 21 Feb, 2020 06:53 PM
Hi Jerrel,
To clarify, am I right that you are referring to revenue churn? So the amount in dollars lost from customers that have churned (in addition to the number of churned customers that we currently report).
I think your suggestion may be something we are already looking to build, but I want to make sure we're understanding the request.
Thanks,
Mike
#2 Posted by Jerrel Zandgron... on 21 Feb, 2020 08:42 PM
Yes, it is about lost revenue lost in dollars. Is it on roadmap for this
year or are you already working on it?
Best,
Jerrel
Op vr 21 feb. 2020 om 19:53 schreef Mike Trotzke <
[email blocked]>
> [image: CheddarGetter] <https://www.getcheddar.com>
>
> *From*: Mike Trotzke (Support staff)
>
> Hi Jerrel,
>
> To clarify, am I right that you are referring to revenue churn? So the
> amount in dollars lost from customers that have churned (in addition to the
> number of churned customers that we currently report).
>
> I think your suggestion may be something we are already looking to build,
> but I want to make sure we're understanding the request.
>
> Thanks,
> Mike
>
#3 Posted by Jerrel Zandgron... on 21 Feb, 2020 11:58 PM
Hi Mike,
Yes you are right. I'm also wondering how revenue is going to be calculated.
Is it on the roadmap for launch in 2020.
Best,
Jerrel
#4 Posted by milan on 01 Nov, 2023 04:53 PM
Churn amount, a critical metric in business, signifies the rate at which customers cease their subscriptions or services. Understanding and minimizing churn is pivotal diamond rings for sustained growth. By analyzing reasons behind churn, companies can refine strategies, improve customer retention, and bolster long-term success, ensuring a robust and loyal customer base.
#5 Posted by fakal fesela on 30 Nov, 2023 02:07 AM
Please let me know whether I am correct in assuming that you are talking about drift boss revenue churn. Therefore, the amount of money that has been lost due to clients who have left (in addition to the number of customers who have left that we are now reporting).