How to give Customer Free X weeks (due to our service outage)?

Clay Nichols's Avatar

Clay Nichols

11 Jul, 2018 05:07 PM

I was on vacation and a customer had a problem I couldn't solve while away.

I did it by moving up their "next bill date" but that throws off the system for checking their subscription. It's seeing one month billing. Bill on 5/1/2018 and then next one is 6/15/18. So on 6/13 it thinks it's expired.

  1. 1 Posted by Clay Nichols on 11 Jul, 2018 05:08 PM

    Clay Nichols's Avatar

    Another way to view this is how to give them a CREDIT.

  2. Support Staff 2 Posted by Meghan Turner on 11 Jul, 2018 06:34 PM

    Meghan Turner's Avatar

    Hi Clay,

    You're right, a credit would probably be the best way to go about doing this. You can add a credit to a customer's pending invoice in the Cheddar user interface by visiting the customer profile, going into the pending invoice, and clicking "Add Charge or Credit" in the bottom left corner. You can also add a credit to the pending invoice via the API (more info on that here).

    Let me know if you have any other questions, Clay!


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