Multiple Error Messages

Marc Opsal's Avatar

Marc Opsal

15 Oct, 2015 03:44 PM

Hello,

I just attempted to change one of my customer's plans in CheddarGetter and received the following messages. I've never gotten any of these before, so I was wondering if you could tell me what they mean. Are these all related to being unable to charge the customer's card the correct amount?

Failed to transact the current invoice.
Failed to update subscription information.
(422:6000) The transaction was declined

Thanks so much!

  1. Support Staff 1 Posted by Marc Guyer on 15 Oct, 2015 09:03 PM

    Marc Guyer's Avatar

    Hi Marc --

    Failed to transact the current invoice.

    A transaction was required for the action you executed

    Failed to update subscription information.

    The prerequisite transaction failed which precludes the subscription update

    (422:6000) The transaction was declined

    This is the detail of why the transaction failed. In this case, it's a standard declined transaction.

  2. Marcela Poffald closed this discussion on 11 Apr, 2018 03:59 PM.

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