Recommended way to re-activate a customer?
I have a customer that was cancelled because you could not process their credit card. In the short term, is there a way to re-activate them through the website? Then for the long term, is there a way to re-activate them through the API? Thanks
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Support Staff 1 Posted by Marc Guyer on 13 Mar, 2012 02:24 PM
Hi Dave -- The only way to reactivate a subscription is to enter new payment information. This can be done via the GUI or via the API. In the GUI, simply click on the edit button next to the subscription. In the API, you can do it via customers/edit or customers/edit-subscription.
Marc Guyer closed this discussion on 13 Mar, 2012 02:27 PM.
Dave Weaver re-opened this discussion on 14 Mar, 2012 03:29 PM
2 Posted by Dave Weaver on 14 Mar, 2012 03:29 PM
Can you give me more details on how to do it using the GUI? I click edit next to the Pricing Plan and, because I want to keep the current billing info, just hit Save Changes. The customer still shows as Cancelled. I just want to re-activate the customer with the same billing info.
Support Staff 3 Posted by Marc Guyer on 14 Mar, 2012 04:28 PM
To reactivate, you (or the customer) must enter new payment information.
Dean closed this discussion on 22 Jan, 2013 03:58 PM.