(500:1002) Invalid communication / Unexpected Error

Kevin Huff's Avatar

Kevin Huff

05 Jun, 2018 01:37 PM

When trying to add a customer and charge a transaction through the API I get "An unexpected error occured. Please try again later." as the response with no details in the error log. When I try and setup the customer manually from within your portal It returns

"Failed to add customer. (500:1002) Invalid communication"

Also with nothing in the error log. Please advise. I am using a newly activated cheddarpay gateway.

  1. 1 Posted by Marcela Poffald on 05 Jun, 2018 01:51 PM

    Marcela Poffald's Avatar

    Hi Kevin,

    Sorry about that! It looks like you're seeing this error because Assembly requires billing addresses to have a country code. The country code needs to be either an alpha-2 or alpha-3 ISO code (such as US or USA). Give that a try and let me know how it goes!


  2. Marcela Poffald closed this discussion on 13 Jun, 2018 09:26 PM.

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