URGENT: Issue with tracked items on free plans

Nitai Aventaggiato

11 May, 2017 09:00 PM

Hi there,

A few days ago I reported an issue with a tracked item. Now, there is another issue that actually affects us now as every new sign up is being rejected. It looks like the tracked item has now a charge for FREE plans. See screenshot.

Please help asap as new users get rejected.

  1. #1 Posted by Nitai Aventaggi... on 11 May, 2017 09:04 PM

    Ok, looks like I had to set it to "0" in the price plan itself. I was under the impression it does that automatically for free plans.

  2. #2 Posted by Meghan Turner Support staff on 11 May, 2017 09:07 PM

    Hi Nitai,

    Sounds like you've figured it out, but let me know if there's anything else you need!

    Meghan

  3. Meghan Turner closed this discussion on 15 May, 2017 01:57 PM.

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