Creating new customers

Nicky Lenaers

15 Sep, 2016 01:46 PM

Hi Meghan,

I'm trying to create new customers via the API. Typically, new customers are using the FREE plan we have created, such that they do not have to enter credit card information when they start using our product.
However, from the API error log calls, I get this error:

subscription[ccFirstName]:isEmpty

From the documentation I can see that ccFirstName is a conditional field. But the point is, we do not want our customers to have to fill out that information when starting out on a FREE subscription.
Are all the creditcard fields mandatory or is there a way to skip them on the FREE subscription?

Thanks in advance!

Best,
Nicky

  1. #1 Posted by Meghan Turner Support staff on 15 Sep, 2016 02:19 PM

    Hi Nicky,

    I'm looking into this. I'll get back to you shortly!

    Meghan

  2. #2 Posted by Nicky Lenaers on 15 Sep, 2016 02:32 PM

    Thanks! Looking forward to your reply!

  3. #3 Posted by Meghan Turner Support staff on 15 Sep, 2016 04:54 PM

    Hi Nicky,

    This should be fixed now, but let us know if you're still experiencing issues creating customers via the API. Even though your current settings for your free plan are correct, it looks like a recent change in the configuration of the free pricing plan may have caused our system to think that your free plan wasn't actually free. We've corrected the problem and you shouldn't run into this issue again.

    Meghan

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