API Returning 412 when creating customer with free subscription

EJ Rudy

07 Jun, 2016 06:20 PM

I'm attempting to add a new customer with a free subscription, but the API is returning a 412 error, citing the missing CC fields as the reason. Since it is a free subscription, it should not require those fields. Any help is greatly appreciated! Thanks!

  1. #1 Posted by Drew Songer on 08 Jun, 2016 02:39 PM

    Hi EJ,

    You are seeing this problem because your plan has the potential for tracked item overage charges; therefore, it is not really a "free" plan. This distinction is explained in more detail here.

    If you would like to add a new customer to this plan without a CC, delay the initial billing date. If the plan is not configured to bill on sign up, you can omit the card number for the first billing period.

    Let me know if you have any other questions.

    Best,
    Drew

  2. #2 Posted by EJ Rudy on 08 Jun, 2016 06:23 PM

    -

  3. EJ Rudy closed this discussion on 08 Jun, 2016 07:41 PM.

  4. Marc Guyer re-opened this discussion on 08 Jun, 2016 09:00 PM

  5. #3 Posted by Marc Guyer Support staff on 08 Jun, 2016 09:00 PM

    Your settings are currently requiring a payment method for any paid plan.
    You can uncheck that box here:

    https://cheddargetter.com/admin/configuration/settings

  6. #4 Posted by EJ Rudy on 16 Jun, 2016 03:20 AM

    Thanks guys, I did end up unchecking that box, but we also decided to not create a customer's subscription until they actually created one of the "tracked items" in our system. Appreciate the help-

  7. Drew Songer closed this discussion on 20 Jun, 2016 03:23 AM.

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