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Infinite loading when searching for a customer

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Jonathan Benassaya

30 Jun, 2015 12:29 AM

It has been a few hours that I can't search for any of our customers.
Please fix it asap...

Thanks!

1. Support Staff 1 Posted by Marc Guyer on 30 Jun, 2015 01:18 AM

   

   What's the behavior? All browsers? I'm not seeing any errors server-side.

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2. 2 Posted by Jean Lafleur - ... on 30 Jun, 2015 01:25 AM

   

   Hi Marc,

   On the product StreamNation (USD), I just search for a customer’s email (let’s say [email blocked]).
   It will display the following url with an infinite loading:
   https://cheddargetter.com/admin/customers/search?search=jean.lafleur%40polytechnique.org

   Please find attached a video so you better see the issue.

   My browser is: Google Chrome 43.0.2357.130 (64-bit)

   Thanks,

   Jean

   On 29 juin 2015 at 18:18:13, Marc Guyer ([email blocked]) wrote:

   • __utf-8_Q_IMG_5F6579.MOV__ 312 KB
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3. Support Staff 3 Posted by Marc Guyer on 30 Jun, 2015 12:19 PM

   

   Hi Jean -- I'm pretty sure this is a cache issue. We released a new version of the javascript that powers some of the search functionality and I think your browser is still loading the old version. You could try clearing your cache and trying again. It might have even resolved itself already -- your browser may have expired the cache automatically since your last try. Please let us know if this continues.

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4. 4 Posted by Jean Lafleur - ... on 30 Jun, 2015 03:01 PM

   

   Clearing the cache solved the issue.
   Thanks!

   Jean

   On 30 juin 2015 at 05:19:29, Marc Guyer ([email blocked]) wrote:

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5. Marc Guyer closed this discussion on 30 Jun, 2015 03:15 PM.