Sign-up email never arrived in inbox

Matt Tedder

03 May, 2015 03:28 PM

Hi there - I had some misconfigured MX records for a new domain and the initial confirmation email never made it to me. could you please resend?

[email blocked]

thanks!

  1. #1 Posted by Marc Guyer Support staff on 03 May, 2015 03:30 PM

    Hi Matt -- I've forgotten how that works but I think you can just try logging in again and you'll have the option to receive the confirmation email again. Please give that a try and let me know. Worst case, I can confirm your email for you manually.

  2. #2 Posted by Marc Guyer Support staff on 03 May, 2015 03:44 PM

    I checked -- and it seems that our redesign isn't allowing for a confirmation email resend. I've gone ahead and manually verified you so you should be all set. You'll probably have to clear your cookie for the cheddargetter.com domain. Actually, you could just force a logout first at https://cheddargetter.com/user/logout

  3. #3 Posted by Matt Tedder on 03 May, 2015 04:00 PM

    cool, thanks Marc Im in!

  4. #4 Posted by Marc Guyer Support staff on 03 May, 2015 04:01 PM

    No problem. Let us know if we can help further.

  5. Marc Guyer closed this discussion on 03 May, 2015 04:01 PM.

  6. Matt Tedder re-opened this discussion on 03 May, 2015 04:15 PM

  7. #5 Posted by Matt Tedder on 03 May, 2015 04:15 PM

    Super-fast support on a Sunday btw!

  8. Marc Guyer closed this discussion on 03 May, 2015 04:19 PM.

  9. Marc Guyer re-opened this discussion on 04 May, 2015 06:35 PM

  10. #6 Posted by Marc Guyer Support staff on 05 May, 2015 11:55 AM

    Hi again, Matt. Prompted by your adverse experience, we've just released an improvement to the email verification flow including retry capabilities. Thanks for reporting this!

  11. Marc Guyer closed this discussion on 05 May, 2015 11:55 AM.

  12. Matt Tedder re-opened this discussion on 06 May, 2015 11:24 PM

  13. #7 Posted by Matt Tedder on 06 May, 2015 11:24 PM

    Thats awesome, Marc. I'm impressed so far.

  14. Marc Guyer closed this discussion on 07 May, 2015 01:16 PM.

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