Customer in New Zealand gets "Subscription Expired" on their renewal date
New Zealand is 12 hours ahead of us.
Just about every month their subscription (when checked from THERE
shows invalid on their bill date. But it shows valid when checked
from here in the USA).
I'm thinking this might be a timezone problem.
Any thoughts?
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Support Staff 1 Posted by Marc Guyer on 12 Jan, 2015 10:23 PM
You'll need to be more descriptive about this problem. I agree that it sounds like a timezone issue but I suspect that it's not a problem with CG but something else. I'm happy to help but we'll need more detail.
2 Posted by Credentials-NOC... on 13 Jan, 2015 01:36 AM
I just realized what I need to do is to set my PC to NZ time zone to see if I can repro the symptom.
But, here's more info :
The symptom is that, on a day when their subscription is renewing (their bill date), they (on some monthly renewal dates) get a return value that says "Expired".
But if I check it myself here in the USA (at roughly the same time) I get a valid return value (subscription valid.)
Support Staff 3 Posted by Marc Guyer on 13 Jan, 2015 08:20 PM
What do you mean by "get a return value"?
Marcela Poffald closed this discussion on 11 Apr, 2018 03:56 PM.