Hi guys i am running the site paperloo.com and the primary means for taking orders is through paypal. Last night it was working great. Unfortunately this morning its not working. I would really like to get this up and running asap.
Here is a dump from the response object
<CheddarGetter::Response:0x00000104bc9558
@clean_response= {:errors=>
[{:text=>"The response from the gateway was not recognized",
:id=>"994030",
:code=>"502",
:auxCode=>"3000"}]},
@raw_response={"error"=>"The response from the gateway was not recognized"}>
#1 Posted by Marc Guyer Support staff on 17 Jun, 2011 03:58 PM
Hi there -- Unfortunately we're not getting much back from PayPal. You can see a little more info in your error log:
https://cheddargetter.com/admin/report/errors
In this case, there error is: "520002:Internal Error".
#2 Posted by Timothy on 17 Jun, 2011 05:16 PM
Thats not good. I am assuming this is a paypal issue. Have you guys experienced this with other customers recently? What do i have to do to get my site working again.
thanks!
Tim
#3 Posted by Marc Guyer Support staff on 17 Jun, 2011 05:29 PM
Have you tried this again recently? This could very well be temporary. We have not heard from any other customers with this issue.
#4 Posted by Timothy on 17 Jun, 2011 05:34 PM
It looks like its working now. I have been told that paypal is notoriously bad with reliable service. Have you guys found that to be true? Or is this just a one off.
again thanks for the quick response!
Tim
#5 Posted by Marc Guyer Support staff on 19 Jun, 2011 06:03 PM
I have heard horror stories but so far yours is the first experience of such a hiccup. We'll keep our fingers crossed.
Marc Guyer closed this discussion on 19 Jun, 2011 06:03 PM.