Unable to Create New Customer w/o Payment Info

dana.mcdonald

12 Apr, 2013 04:03 PM

This is for creating new customers under my Pro Product

I've unchecked in my settings: Require payment method on paid subscriptions

But it's still asking for payment info when I try to create a new Pro Free (without any recurring charges but has overage amounts) customer. Both in cheddargetter.com and through the API.

Am I missing something?

Thanks
Dana

  1. #1 Posted by Dean on 12 Apr, 2013 05:42 PM

    Hi Dana,

    It's probably because that plan is 'billed initially on signup.' If you have tracked items with overage, CG is trying to bill immediately so it needs a payment method. Is this the case?

  2. #2 Posted by dana.mcdonald on 12 Apr, 2013 06:04 PM

    That must be... I changed to Bill after 1 Day and it worked. Even though the Initial Bill on Signup is ZERO. I'll test too that everything will be fine tomorrow that it won't auto cancel with a ZERO bill tomorrow.

    Thanks!
    Dana

  3. Jess Pendley closed this discussion on 21 Nov, 2013 07:38 PM.

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