We can't convert some cancelled subscriptions to free plans. Waiving and running invoice does not work on these accounts. Example customer codes: 62671 and 120154. Reactivating by asking for paypal approval does not make sense because we want to convert them to free.
Other option we see is saving these accounts data and deleting them. Later, starting a new account for these users on free plan. But we are not comfortable with deleting accounts. Any suggestions?
#1 Posted by refik on 04 Jan, 2013 08:37 PM
I am very sure things are busy around cheddar getter and I'm very sorry for disturbing you. If you happen to find any time to look into this issue of ours I would be very grateful since this is an important problem for us. Even saying "sorry this is not going to be fixed" would be helpful.
Here are more customer codes that we have this issue with: 82811, 120392, 98462, 62671, 58882
#2 Posted by Dean on 15 Jan, 2013 08:27 PM
I'm closing this thread as there is already an ongoing discussion happening here: http://support.cheddargetter.com/discussions/questions/4712-cancell....
Dean closed this discussion on 15 Jan, 2013 08:27 PM.
cenk re-opened this discussion on 15 Jan, 2013 08:57 PM
#3 Posted by cenk on 15 Jan, 2013 08:57 PM
I can't see that thread. It's private. Can you make it public?
#4 Posted by Marc Guyer Support staff on 15 Jan, 2013 09:03 PM
I'll attach you to it.
Marc Guyer closed this discussion on 15 Jan, 2013 09:03 PM.