What happens when User cancels?

Hello,
[couldn't find this in the kb]

What happens when User cancels their account 6 months into a year subscription? Do we need to issue a manual refund or is it automatic?
Do we have to calculate prorated refund ourselves?

tris.

  1. Do we need to issue a manual refund or is it automatic?

    It's currently necessary to process refunds manually within the gateway interface directly.

    Do we have to calculate prorated refund ourselves?

    Correct.

  2. Marc Guyer closed this discussion on 03 Nov, 2010 12:24 PM.

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