Email update payment info URL

Adam's Avatar


25 Oct, 2010 07:20 PM

This comment was split from the discussion: Service Upgrade Notifications

Cool. Thanks Marc. Is there any thought also to having credit card declined emails include a URL to update payment info (if that isn't already possible)? I know i can figure out the URL manually but is there an easy way to do it dynamically and include in those templates? Thanks!

  1. Support Staff 1 Posted by Marc Guyer on 25 Oct, 2010 07:23 PM

    Marc Guyer's Avatar

    You can modify the email templates to include this information directly. CG already has your customer's "code". Assuming the code is the only dynamic piece needed to build the URL, all it takes is to modify the appropriate email template. If you require more info (that CG doesn't already have), you can provide it using the customer meta data feature.

  2. 2 Posted by Adam on 25 Oct, 2010 08:11 PM

    Adam's Avatar

    Thanks Marc. So what URL structure would I use if I wanted a client to just be able to update his/her card info (but not plan) via a CheddarGetter hosted form?

  3. Support Staff 3 Posted by Marc Guyer on 25 Oct, 2010 08:35 PM

    Marc Guyer's Avatar

    Hi Adam -- CG does not provide this functionality. All customer facing interfaces must be integrated with your website.

  4. 4 Posted by Adam on 25 Oct, 2010 08:41 PM

    Adam's Avatar

    Ah ok. Thanks Marc.

  5. Marc Guyer closed this discussion on 25 Oct, 2010 09:12 PM.

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