If a customer tries to update their billing information in IE 9, the Update Subscription button does not work and they cannot proceed.
This error shows in the Console:
SCRIPT87: Invalid argument.
jquery-1.4.4.min.js, line 138 character 412
Cannot update subscription in IE 9
Discussions are closed to public comments.
If you need help with Cheddar please
start a new discussion.
Keyboard shortcuts
Generic
| ? | Show this help |
|---|---|
| ESC | Blurs the current field |
Comment Form
| r | Focus the comment reply box |
|---|---|
| ^ + ↩ | Submit the comment |
You can use Command ⌘ instead of Control ^ on Mac
#1 Posted by Marc Guyer Support staff on 30 Oct, 2012 12:58 PM
Hi Chelsea -- We're looking at this now. Can you tell me which customer this is? What URL do they go to to get this behavior?
#2 Posted by Chelsea on 30 Oct, 2012 04:51 PM
It appears to affect all customers in IE. Here is the URL from one of my test accounts (ID# 13352): https://cashiecommerce.chargevault.com/update?code=13352&key=0b...
#3 Posted by Dean on 30 Oct, 2012 09:09 PM
Hi Chelsea,
Thanks for bringing this to our attention! It seems IE doesn't like it when % symbols are passed in with the plan codes. We are going to work on a validator for these codes so they can't include symbols that will cause errors. Until we can get that finished, we advise removing the % symbols in all your existing plans. This should solve the problem!
Thanks,
Dean
Dean closed this discussion on 23 Jan, 2013 04:46 PM.