Cannot update subscription in IE 9
If a customer tries to update their billing information in IE 9, the Update Subscription button does not work and they cannot proceed.
This error shows in the Console:
SCRIPT87: Invalid argument.
jquery-1.4.4.min.js, line 138 character 412
Screen_Shot_10-29-2012_at_4.51.31_PM.png
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Support Staff 1 Posted by Marc Guyer on 30 Oct, 2012 12:58 PM
Hi Chelsea -- We're looking at this now. Can you tell me which customer this is? What URL do they go to to get this behavior?
2 Posted by Chelsea on 30 Oct, 2012 04:51 PM
It appears to affect all customers in IE. Here is the URL from one of my test accounts (ID# 13352): https://cashiecommerce.chargevault.com/update?code=13352&key=0b...
3 Posted by Dean on 30 Oct, 2012 09:09 PM
Hi Chelsea,
Thanks for bringing this to our attention! It seems IE doesn't like it when % symbols are passed in with the plan codes. We are going to work on a validator for these codes so they can't include symbols that will cause errors. Until we can get that finished, we advise removing the % symbols in all your existing plans. This should solve the problem!
Thanks,
Dean
Dean closed this discussion on 23 Jan, 2013 04:46 PM.