Change a declined invoice?
We overbilled a customer and his card was declined. He is asking me to change the declined invoice to reflect the correct amount. Normally I just credit the next bill and people are agreeable to that, but I thought I'd see if it's possible to change an invoice that hasn't yet been charged.
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Support Staff 1 Posted by Marc Guyer on Sep 15, 2010 @ 08:24 PM
Hmm... no it isn't possible. An invoice is essentially "locked in" at the moment of the billingDatetime.
Marc Guyer closed this discussion on Sep 15, 2010 @ 08:24 PM.