Paypal - Refunding a customer and then cancelling him does not let refund go through

Miles Richardson

14 Jul, 2012 10:47 PM

Hey,

There's an issue I've noticed for a while now with refunding and canceling a customer at the same time. When I refund a customer through the customer page, and then cancel his plan immediately afterward, the refund never seems to process. I have to go into PayPal and manually find the transaction to send the refund, which is obviously a bit of a pain since PayPal's website sucks so much. :) So I was hoping you guys could look into this, especially since refunding and canceling a customer is a pretty common workflow.

Thanks!

Miles

  1. #1 Posted by Marc Guyer Support staff on 14 Jul, 2012 11:22 PM

    Can you send me a link to an example customer?

  2. #2 Posted by Miles Richardso... on 14 Jul, 2012 11:48 PM

    Do you want a link to one this happened with? It is pretty consistently true with every PayPal customer as far as I can tell.

    Miles

  3. #3 Posted by Marc Guyer Support staff on 16 Jul, 2012 01:43 PM

    Yes, please, a link to a customer account that displays this behavior would be very helpful.

  4. #4 Posted by Miles Richardso... on 19 Jul, 2012 04:46 AM

    This seems to be fixed now, I think as a result of upgrading paypal with their new update.

  5. Marc Guyer closed this discussion on 20 Jul, 2012 12:17 PM.

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