Why would updating a subscription's plan re-activate it?
updating a cancelled subscription plan reactivates the subscription
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#1 Posted by Marc Guyer Support staff on 09 Jun, 2010 06:39 PM
This is the only way to reactivate a subscription. If the update includes payment information, the subscription reactivates. Updates without payment information do not reactivate.
Marc Guyer closed this discussion on 09 Jun, 2010 06:39 PM.
emil re-opened this discussion on 09 Jun, 2010 07:08 PM
#2 Posted by emil on 09 Jun, 2010 07:08 PM
Hm - I just updated a plan code only and it seems to re-activate the
subscription. I used this API call:
/customers/edit-subscription/productCode/{0}/code/{1}
and I set the planCode parameter only.
I can re-try it to confirm.
- Emil
#3 Posted by Marc Guyer Support staff on 09 Jun, 2010 07:48 PM
That appears to be a bug. We believe we've squashed it.
Marc Guyer closed this discussion on 09 Jun, 2010 07:48 PM.
emil re-opened this discussion on 09 Jun, 2010 08:15 PM
#4 Posted by emil on 09 Jun, 2010 08:15 PM
When did you close it out? Can you give it another test?
- Emil
#5 Posted by Marc Guyer Support staff on 09 Jun, 2010 11:03 PM
This appears to still be a problem in some cases. We'll continue to dig into the problem. Stay tuned.
#6 Posted by Marc Guyer Support staff on 10 Jun, 2010 02:48 PM
Hmm... This occurs when changing the plan (unexpected) or when updating credit card information (expected). We've deployed a patch that keeps the subscription canceled even if the plan changes.
Marc Guyer closed this discussion on 10 Jun, 2010 02:48 PM.
emil re-opened this discussion on 10 Jun, 2010 03:13 PM
#7 Posted by emil on 10 Jun, 2010 03:13 PM
I'll test it out thanks!
Dean closed this discussion on 16 Jan, 2013 02:57 PM.