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updating a cancelled subscription plan reactivates the subscription

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emil

09 Jun, 2010 06:34 PM

Why would updating a subscription's plan re-activate it?

1. Support Staff 1 Posted by Marc Guyer on 09 Jun, 2010 06:39 PM

   

   This is the only way to reactivate a subscription. If the update includes payment information, the subscription reactivates. Updates without payment information do not reactivate.

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2. Marc Guyer closed this discussion on 09 Jun, 2010 06:39 PM.

3. emil re-opened this discussion on 09 Jun, 2010 07:08 PM

4. 2 Posted by emil on 09 Jun, 2010 07:08 PM

   

   Hm - I just updated a plan code only and it seems to re-activate the
   subscription. I used this API call:

   /customers/edit-subscription/productCode/{0}/code/{1}

   and I set the planCode parameter only.

   I can re-try it to confirm.

   - Emil

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5. Support Staff 3 Posted by Marc Guyer on 09 Jun, 2010 07:48 PM

   

   That appears to be a bug. We believe we've squashed it.

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6. Marc Guyer closed this discussion on 09 Jun, 2010 07:48 PM.

7. emil re-opened this discussion on 09 Jun, 2010 08:15 PM

8. 4 Posted by emil on 09 Jun, 2010 08:15 PM

   

   When did you close it out? Can you give it another test?

   - Emil

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9. Support Staff 5 Posted by Marc Guyer on 09 Jun, 2010 11:03 PM

   

   This appears to still be a problem in some cases. We'll continue to dig into the problem. Stay tuned.

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10. Support Staff 6 Posted by Marc Guyer on 10 Jun, 2010 02:48 PM

    

    Hmm... This occurs when changing the plan (unexpected) or when updating credit card information (expected). We've deployed a patch that keeps the subscription canceled even if the plan changes.
    

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11. Marc Guyer closed this discussion on 10 Jun, 2010 02:48 PM.

12. emil re-opened this discussion on 10 Jun, 2010 03:13 PM

13. 7 Posted by emil on 10 Jun, 2010 03:13 PM

    

    I'll test it out thanks!

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14. Dean closed this discussion on 16 Jan, 2013 02:57 PM.