Monthly processing extremely slow?

christina frankola's Avatar

christina frankola

01 Apr, 2020 04:15 PM

I have the majority of my clients billed today, but as of 9:10 am PDT, only 15 of almost 800? Please advise is this typical?

  1. Support Staff 1 Posted by Mike Trotzke on 01 Apr, 2020 11:39 PM

    Mike Trotzke's Avatar

    That is typical. The recurring engine runs many times a day, picking up transactions and running them based on the date and time that the customer signed up. So it isn’t about slow or fast, but rather time of day. Looks like transactions are processing as expected for your customers.

    Let us know if you have any other questions!

    Mike

  2. Mike Trotzke closed this discussion on 01 Apr, 2020 11:39 PM.

  3. christina frankola re-opened this discussion on 02 Apr, 2020 07:32 PM

  4. 2 Posted by christina frank... on 02 Apr, 2020 07:32 PM

    christina frankola's Avatar

    THANKS for your reply. I wasn’t aware of how the monthly recurring actually processes.

    If I cancel a client’s subscription and there is an outstanding invoice, the engine will cease trying that outstanding invoice, correct?

    From: Mike Trotzke <[email blocked]>
    Sent: Wednesday, April 1, 2020 4:39 PM
    To: Christina Frankola <[email blocked]>
    Subject: Monthly processing extremely slow? [Problems #10530]

    [CheddarGetter]<https://www.getcheddar.com>

    From: Mike Trotzke (Support staff)

    That is typical. The recurring engine runs many times a day, picking up transactions and running them based on the date and time that the customer signed up. So it isn’t about slow or fast, but rather time of day. Looks like transactions are processing as expected for your customers.

    Let us know if you have any other questions!

    Mike

    On Wed, Apr 01 at 12:15 PM EDT, christina frankola wrote:

    I have the majority of my clients billed today, but as of 9:10 am PDT, only 15 of almost 800? Please advise is this typical?

    Follow this thread on the web <https://support.getcheddar.com/discussions/problems/10530-monthly-processing-extremely-slow>

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