When user clicks link to update payment, gets Error from Windows Defender : website not secure
When they click on the link below (which is generated by Cheddar email) Windows Defender says it's insecure:
https://link.getcheddar.com/wf/click?upn=2ooGQKixQddObkAg3IleJW43CW...
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Support Staff 1 Posted by Meghan Turner on 24 Sep, 2019 08:50 PM
Hi Clay,
That's unusual. We can look into this, but we'll need some additional information. What browser is the customer using? IE, Edge? What version of the browser are they on? If there's any way they could provide a screenshot of the error message they're seeing that includes the URL of the page they're on and any additional information provided by Window Defender (e.g. if there's a more information section, click to expand it before taking the screenshot), it would super helpful. Thanks!
Meghan
2 Posted by Clay Nichols on 24 Sep, 2019 09:00 PM
I'm sorry, my customer is completely non technical. I can't get any more
information from them.
I just fixed it for them, but this has happened with one or two other
customers before.
It's solved for now (I just manually entered their updated cc info)
-Clay
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Meghan Turner closed this discussion on 15 Oct, 2019 06:42 PM.