When user clicks link to update payment, gets Error from Windows Defender : website not secure

Clay Nichols's Avatar

Clay Nichols

18 Sep, 2019 09:21 PM

When they click on the link below (which is generated by Cheddar email) Windows Defender says it's insecure:


  1. Support Staff 1 Posted by Meghan Turner on 24 Sep, 2019 08:50 PM

    Meghan Turner's Avatar

    Hi Clay,

    That's unusual. We can look into this, but we'll need some additional information. What browser is the customer using? IE, Edge? What version of the browser are they on? If there's any way they could provide a screenshot of the error message they're seeing that includes the URL of the page they're on and any additional information provided by Window Defender (e.g. if there's a more information section, click to expand it before taking the screenshot), it would super helpful. Thanks!


  2. 2 Posted by Clay Nichols on 24 Sep, 2019 09:00 PM

    Clay Nichols's Avatar

    I'm sorry, my customer is completely non technical. I can't get any more
    information from them.
    I just fixed it for them, but this has happened with one or two other
    customers before.

    It's solved for now (I just manually entered their updated cc info)


    [image: Mailtrack]
    notified by
    04:57:06 PM

  3. Meghan Turner closed this discussion on 15 Oct, 2019 06:42 PM.

Comments are currently closed for this discussion. You can start a new one.

Keyboard shortcuts


? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac