Tracked Item

christina frankola's Avatar

christina frankola

17 Oct, 2018 03:39 PM

I have a tracked item, LV Specialized Services, but I can't determine which client actually has it on their plan.
WHere is the ability to search Tracked Item?

  1. 1 Posted by Marcela Poffald on 17 Oct, 2018 04:16 PM

    Marcela Poffald's Avatar

    Hi Christina,

    We know how important it is to have detailed tracked items reporting, so we're planning to include improved search functionality in a future update. We have some big projects coming up before updates to reporting can be made, so in the meantime, I'd suggest getting tracked item usage details from the customer records themselves.

    Every customer record has complete details on their tracked item usage, which you can get from either the JSON or XML exports of the Customers Search, or from the results of a customers/get API call. Since this item is only available with some pricing plans, you can restrict your search to customers on just those plans. You'll then be able to parse this data to get detailed information on tracked items usage.

    Hope this helps! Let us know if you have any other questions. :)

    Marcela

  2. Marcela Poffald closed this discussion on 22 Oct, 2018 06:27 PM.

  3. christina frankola re-opened this discussion on 01 Aug, 2020 06:35 PM

  4. 2 Posted by christina frank... on 01 Aug, 2020 06:35 PM

    christina frankola's Avatar

    Has the tracked item report been created/issued?

    From: Marcela Poffald <[email blocked]>
    Sent: Wednesday, October 17, 2018 9:16 AM
    To: Christina Frankola <[email blocked]>
    Subject: Tracked Item [Problems #10046]

    [Image removed by sender. CheddarGetter]<https://www.getcheddar.com/>

    From: Marcela Poffald (Support staff)

    Hi Christina,

    We know how important it is to have detailed tracked items reporting, so we're planning to include improved search functionality in a future update. We have some big projects coming up before updates to reporting can be made, so in the meantime, I'd suggest getting tracked item usage details from the customer records themselves.

    Every customer record has complete details on their tracked item usage, which you can get from either the JSON or XML exports of the Customers Search<https://www.getcheddar.com/admin/customers/search/>, or from the results of a customers/get<http://docs.getcheddar.com/#get-all-customers> API call. Since this item is only available with some pricing plans, you can restrict your search to customers on just those plans. You'll then be able to parse this data to get detailed information on tracked items usage.

    Hope this helps! Let us know if you have any other questions. :)

    Marcela

    On Wed, Oct 17 at 11:39 AM EDT, christina frankola wrote:

    I have a tracked item, LV Specialized Services, but I can't determine which client actually has it on their plan.
    WHere is the ability to search Tracked Item?

    Follow this thread on the web <https://support.getcheddar.com/discussions/problems/10046-tracked-item>

    Having trouble reading this? View this discussion online: Tracked Item<https://support.getcheddar.com/discussions/problems/10046-tracked-item>.

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  5. Support Staff 3 Posted by Ozmara Arteaga on 26 Aug, 2020 01:20 PM

    Ozmara Arteaga's Avatar

    Christina,

    We apologize for leaving you waiting. I will bring this up to our team and let you know as soon as I receive more information.

  6. Support Staff 4 Posted by Ozmara Arteaga on 31 Aug, 2020 01:15 PM

    Ozmara Arteaga's Avatar

    Christina,

    Unfortunately, no we have not. We've chose to focus on other project security and performance. It was a big project but that is what we have chosen to do.

    I don't have anyone else asking for that feature, but it could qualify for the acceleration discount. With the acceleration discount, we would ask you to help us pay for some or all of the project which would help us with costs and allow you to have the specific feature you desire. Let us know if you would be interested in that.

    Ozmara

  7. Ozmara Arteaga closed this discussion on 31 Aug, 2020 01:15 PM.

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