Tracked Item

christina frankola's Avatar

christina frankola

17 Oct, 2018 03:39 PM

I have a tracked item, LV Specialized Services, but I can't determine which client actually has it on their plan.
WHere is the ability to search Tracked Item?

  1. 1 Posted by Marcela Poffald on 17 Oct, 2018 04:16 PM

    Marcela Poffald's Avatar

    Hi Christina,

    We know how important it is to have detailed tracked items reporting, so we're planning to include improved search functionality in a future update. We have some big projects coming up before updates to reporting can be made, so in the meantime, I'd suggest getting tracked item usage details from the customer records themselves.

    Every customer record has complete details on their tracked item usage, which you can get from either the JSON or XML exports of the Customers Search, or from the results of a customers/get API call. Since this item is only available with some pricing plans, you can restrict your search to customers on just those plans. You'll then be able to parse this data to get detailed information on tracked items usage.

    Hope this helps! Let us know if you have any other questions. :)

    Marcela

  2. Marcela Poffald closed this discussion on 22 Oct, 2018 06:27 PM.

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