How to make customer confident that the Promotion Code is correct before they click the (committing!) "Pay Now" button?
USE CASE:
Customer enters code (FreeMonthXYZConference) but may feel a bit nervous about "did I spell it right"? will it apply? Is it still a valid code? This a very bad time to have any confusion in the customer's mind.
Some SOLUTIONS I see:
1. You could have a Validate button right next to the code so they KNOW immediately, and show them the Description of the code (FreeMonth *might* not be clear to them.)
2. You could put a note next to the button with text "Your Promotion Code will be confirmed valid after you click the Pay Now button, but before your credit card is charged.
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1 Posted by Credentials-NOC... on 13 Aug, 2013 08:42 PM
BTW, thanks for implementing the Promo Code in the hosted shopping cart. That really helps solve a lot of problems.
Support Staff 2 Posted by Marc Guyer on 14 Aug, 2013 01:48 PM
We've considered adding a coupon validation step in the hosted pages but do not have any plans to add it soon.
You're welcome to do it yourself prior to directing the customer to the hosted pages. You can uses the
promotions/getAPI call to get the promotion by coupon code.