Promo Code: Only applicable to certain plans, but upon upgrade/downgrade to other plans, still applies
Not sure if this is a bug or was made like this on purpose, but wanted to inquire.
We have a limited time 40% discount promo code for our base plans. A user signed up using this code, then upgraded to a higher plan and is still receiving the discount on the higher plan.
Ideally for us, that discount could only be applied to the specified plan(s) and upon upgrade/downgrade it goes disabled.
Thoughts?
Discussions are closed to public comments.
If you need help with Cheddar please
start a new discussion.
Keyboard shortcuts
Generic
| ? | Show this help |
|---|---|
| ESC | Blurs the current field |
Comment Form
| r | Focus the comment reply box |
|---|---|
| ^ + ↩ | Submit the comment |
You can use Command ⌘ instead of Control ^ on Mac
Support Staff 1 Posted by Marc Guyer on May 31, 2013 @ 10:06 PM
I suppose the default should be removal of the promo on plan change to a disallowed plan. I've created a ticket for the team to discuss. I'll let you know when I have more information for you. If you'd like me to remove the promo from that account for you, please send a link to the customer record.
2 Posted by Mike Vosters on Jun 03, 2013 @ 02:12 PM
Marc, if you could do that that'd be great.
https://cheddargetter.com/admin/customers/get/id/553ea362-c9bb-11e2-a374-bc764e04674e
Support Staff 3 Posted by Marc Guyer on Jun 03, 2013 @ 02:59 PM
Ok Mike -- You're all set. When we have more information on the dev ticket, we'll update you here.
4 Posted by Mike Vosters on Jun 03, 2013 @ 03:06 PM
Much appreciated.
MV