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Refund not working + Removing promo code?

• Edit

Mike Vosters

18 Jul, 2013 01:52 PM

Two things:
1) I'm trying to do a partial refund of $29.70 for this customer...
https://cheddargetter.com/admin/customers/get/id/e2a6a45d-e3d6-11e2...

And am getting this error...
(401:2004) The gateway does not support the requested action.

2) I need to remove the promo code from that same customer's account as that's the discount I'm refunded on his past transaction.

Help?

1. Support Staff 1 Posted by Marc Guyer on 18 Jul, 2013 08:21 PM

   

   Hi Mike --

   1) I'm trying to do a partial refund of $29.70 for this customer...

   That looks like a little interface bug because you should be able to enter an amount. PayPal doesn't support partial refunds.

   2) I need to remove the promo code from that same customer's account as that's the discount I'm refunded on his past transaction.

   I've removed the promo from that subscription for you.

   • Edit

2. 2 Posted by Mike Vosters on 19 Jul, 2013 01:42 PM

   

   Gotcha. So for the refund I need to just do it manually via PayPal? Is
   there any way to have that tracked in CG for accounting purposes?

   • Edit

3. Support Staff 3 Posted by Marc Guyer on 19 Jul, 2013 01:48 PM

   

   If we can't do it via the API, it may not be possible directly in PayPal either. If you are successful with that, we can't reflect it in CG.

   I suggest refunding the entire amount. Then, use an new invoice to charge the amount you want.

   • Edit

4. Marc Guyer closed this discussion on 02 Sep, 2015 05:14 PM.