We just released a free plan and we need to easily figure out the number of businesses that upgrade from that plan each month and the number that downgrade from that plan each month. One easy way to do this would be to add search capabilities to that tab to search for customers that upgrade or downgrade from plan(s) to plan(s) within a time period.
Feature request on "Customers" tab
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#1 Posted by sunil on 16 Nov, 2012 05:41 PM
I'm following up. This is important because otherwise we can't track our churn properly because many businesses might downgrade to free instead of cancel.
#2 Posted by Marc Guyer Support staff on 16 Nov, 2012 08:28 PM
Hi Sunil -- We're working on this right now. Adam is working on a redesign of the dashboard which will include plan change stats. To go with that, you'll be able to lookup customers who switched from plan to plan. Hard to say when that will be available but it hopefully wont be more than a few weeks.
#3 Posted by sunil on 16 Nov, 2012 11:03 PM
Thanks Marc. It would be great if the design will let us quickly find out the number of customers that are in any of our many paid plans that downgrade to our free plan. So basically, search customers in plans X,Y and Z that downgrade to plan A.
#4 Posted by sunil on 09 Jan, 2013 02:10 AM
Hi guys ... is this almost done? We need this feature asap.
#5 Posted by Dean on 14 Jan, 2013 10:16 PM
Hi Sunil,
We're still working on this piece and we will roll it out as soon as the new dashboard is complete. Please bear with us as we try to pump this stuff out for you guys. If you'd like to take a look, we've set up a feature roadmap for the new year and you can view/comment on items here: https://trello.com/board/cheesemap/50eacc6cd08383395c002214.
Cheers,
Dean
Jess Pendley closed this discussion on 21 Nov, 2013 07:30 PM.