Promotions

Shawn Smith's Avatar

Shawn Smith

15 Jul, 2015 02:14 PM

I can not seem to get this to work the way I want to.

We have memberships which are either a year or month-to-month, but we give away blocks of time. I.e. a customer wins a year of membership. I created a promo code to accomplish the free year, but the system seems to require I enter their credit card info in order to accomplish this.

I don't have their card number yet and don't want it. It's a promotion, so requesting their payment information would scare them. I need to be able to add a new paid subscription that is paid by the promo code, without entering payment information. When the promotional period ends, the subscription simply ends. No fuss, no muss.

Thanks,
Shawn

  1. Support Staff 1 Posted by Marc Guyer on 15 Jul, 2015 03:44 PM

    Marc Guyer's Avatar

    Hi Shawn -- Have you tried unchecking the "Require payment method on paid subscriptions" in your settings?

  2. 2 Posted by Shawn Smith on 15 Jul, 2015 05:04 PM

    Shawn Smith's Avatar

    Did not realize that was a setting! Thanks!

  3. Marc Guyer closed this discussion on 15 Jul, 2015 06:26 PM.

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