Shawn Smith's Avatar

Shawn Smith

15 Jul, 2015 02:14 PM

I can not seem to get this to work the way I want to.

We have memberships which are either a year or month-to-month, but we give away blocks of time. I.e. a customer wins a year of membership. I created a promo code to accomplish the free year, but the system seems to require I enter their credit card info in order to accomplish this.

I don't have their card number yet and don't want it. It's a promotion, so requesting their payment information would scare them. I need to be able to add a new paid subscription that is paid by the promo code, without entering payment information. When the promotional period ends, the subscription simply ends. No fuss, no muss.


  1. Support Staff 1 Posted by Marc Guyer on 15 Jul, 2015 03:44 PM

    Marc Guyer's Avatar

    Hi Shawn -- Have you tried unchecking the "Require payment method on paid subscriptions" in your settings?

  2. 2 Posted by Shawn Smith on 15 Jul, 2015 05:04 PM

    Shawn Smith's Avatar

    Did not realize that was a setting! Thanks!

  3. Marc Guyer closed this discussion on 15 Jul, 2015 06:26 PM.

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