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Invoice calculation

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Tammy Rutherford

21 Jan, 2014 05:26 PM

We're trying to determine exactly when the registration count is calculated for the monthly bill. e.g. our customer's bill cycle is the 23rd-23rd. When is the registration count calculated? Is it at 11:59pm on the 22nd? If so, can you confirm what time zone is used?

Thanks,
Tammy

1. Support Staff 1 Posted by Marc Guyer on 21 Jan, 2014 06:24 PM

   

   The billing cycle is calculated down to the second from invoice billingDatetime to billingDatetime. If someone signs up at 4:30 pm on the 23rd, then their billingDatetime for subsequent invoices will be at 4:30 on the 23rd.

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2. 2 Posted by Tammy Rutherfor... on 21 Jan, 2014 06:55 PM

   

   thanks- is that local time by browser?

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3. 3 Posted by Jess Pendley on 22 Jan, 2014 02:15 PM

   

   Universal Time (UTC). We use this standard time across all accounts to ensure consistency.

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4. Jess Pendley closed this discussion on 22 Jan, 2014 02:15 PM.

5. Marc Guyer re-opened this discussion on 22 Jan, 2014 02:45 PM

6. Support Staff 4 Posted by Marc Guyer on 22 Jan, 2014 02:45 PM

   

   Hi Tammy -- This is a difficult question to answer since timezones are relative. Jess is correct that we base all times off of UTC. What is seen by a user, however depends on the interface. In the API, all times include timezone information in ISO 8601 format (e.g., 16:30:00+00:00). So, in that case it's quite clear (to machines) what the time is since all the information is included in the value itself. In the GUI, however, to keep it simple we do not display any timezone information. In that case, times are displayed in the user's timezone. A user's timezone is configured in My Info.

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7. Jess Pendley closed this discussion on 12 Jun, 2014 03:32 PM.