Why do we get so many error code 6000
We seem to be getting a lot of error code 6000
The transaction was declined
200:Issuer Declined
message:Issuer Declined
Why is this? Feels like the issuer is overly restrictive on cards.
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Support Staff 1 Posted by Marc Guyer on 03 Oct, 2011 02:04 PM
Hi Sunil -- "Issuer Declined" is unfortunately that generic decline message that doesn't give us additional information. The only way to find out why a particular transaction was declined is to have the card holder contact their card issuer.
The transaction which is being declined is the $1.01 validation transaction. It could be that the issuer is rejecting this transaction since it is very small. I also noticed that your paid plans bill on signup. In this case, the validation transaction is unnecessary. If you are accepting credit card details on free plans, then you might want to continue to use the validation transaction.
Dean closed this discussion on 16 Jan, 2013 09:44 PM.