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PAYPAL END DATE

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christina frankola

11 Dec, 2013 09:59 PM

In testing to use PayPal as a payment method, I successfully enabled it, however, there is a END DATE in Paypal for which I was never prompted to enter. When I clicked through to set up the Preapproved Payment in Paypal, I see correctly :

Preapproved Payments Details
Name
Blue Sky Solutions Inc.

Status
Approved | Cancel

Start
Dec 11, 2013Dec 11, 2013 05:44:27 PST

End
Dec 10, 2016Dec 10, 2016 05:44:27 PST>>>>>>>>>>>>>BUT WHERE IS THIS OBTAINED?My clients do not have this long a term. This will cause confusion. WHere is this added? How can I remove?

Memo
347 Fifth Ave NYC Identity • 25.00 / Month

Preapproval key
PA-232748079S339020H

1. 1 Posted by Jess Pendley on 12 Dec, 2013 02:44 PM

   

   HI Christina --

   This is a PayPal requirement. When a customer signs up and pays via PayPal, they enter into a billing agreement. The billing agreement expires after a year by default. The CheddarGetter subscription does not have an end date but the customer must renew the billing agreement annually when paying via PayPal. Again, this is a default. You may request that your Preapprovals last longer by contacting PayPal support, but that cannot be removed.

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2. Jess Pendley closed this discussion on 12 Dec, 2013 02:44 PM.

3. christina frankola re-opened this discussion on 12 Dec, 2013 02:48 PM

4. 2 Posted by christina frank... on 12 Dec, 2013 02:48 PM

   

   Where is this PayPal billing agreement entered ? When I tested, there was nothing to that effect.
   The term is 3 years in the example I gave you, not 1 year.

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5. 3 Posted by Jess Pendley on 12 Dec, 2013 03:00 PM

   

   Hi Christina --

   Sorry for that. PayPal requires that the preapproval is only valid for a period of 3 years under our app (the default is 1 year and we've had this increased to 3). Further, they require that the end date of the preapproval is specified in the preapproval request and displayed in the paypal interface where the customer is redirected. Coincidentally, we've recently requested that paypal lift this requirement for our app. We're working hard to make that happen.

   We'll update you here when we have more information.

   • Edit

6. Jess Pendley closed this discussion on 12 Dec, 2013 03:00 PM.

7. Marc Guyer re-opened this discussion on 12 Dec, 2013 07:01 PM

8. 4 Posted by Jess Pendley on 18 Dec, 2013 02:13 PM

   

   Hi --

   I am contacting you to let you know that unfortunately, after much back and forth with PayPal, we will be unable to remove the end date from our app.

   Here is the support ticket that we opened with PayPal:

   https://ppmts.custhelp.com/app/account/questions/detail/i_id/935600

   We are currently suggesting that any of our clients that have mentioned that they would like this removed open their own ticket with PayPal and reference our original query, as that may encourage them to allow this change in the future.

   Thank you.

   • Edit

9. Jess Pendley closed this discussion on 18 Dec, 2013 02:13 PM.

10. Marc Guyer closed this discussion on 08 May, 2015 02:29 PM.